The Response That Could Silence Macy’s

I was taken to school at Macy’s last weekend. My teacher was a petite, mature woman with a slow gait, quick smile and soft, gentle voice.

Our classroom was the Men’s Shoe Department. Ms. Sondra alone tended to each person in the very long line.

Someone asked her about being busy, noting the number of customers. She said she was even busier yesterday.

That set up the lesson.

She was given the opportunity to complain. They tossed her the softball: “I bet it was a madhouse, people are just crazy around this time.” 

She didn’t even step up to the plate. She didn’t even bat an eye. Not the slightest hesitation when she responded:

“It’s wonderful, I met so many beautiful people yesterday and today.”

That is perspective. That is joy. That is goodwill toward men. That was beautiful.

If the rest of Macy’s could have heard that, I imagine the entire store would have fallen silent.

Most would see crowds, rude or impolite people and complain.

Ms. Sondra saw beauty, and expressed gratitude.

Thank you, Ms. Sondra, for that lesson and sharing your beautiful soul with me. With us.


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