Over a two day time period this week I was presented with many examples for this article. I was asked to wait at a store because the employee was checking something on their personal phone. My best friend works for a bank. She noticed a discrepancy on her online statement so she called the appropriate […]
Customer Service- Yes That Was Your Out-Loud Voice Read More »
One of the greatest leadership and management lessons I ever learned was to know when to shut up. That is no easy feat. To stop talking is hard enough – but to know when to stop talking, that is a whole new ballgame. The best time to stop talking is just before you are about
Great Leaders Know Their Mics Are Always On Read More »
Last night I had the privilege to attend the Healthcare Businesswomen’s Association panel discussion “Women in Leadership: The Challenges, the Victories, the Strengths”. Although the event was through a women’s organization (the second largest in Indiana) and the title specified women, one of the most important messages was not gender specific. And yes, there were
Leadership: It is All About You…For Them Read More »
